FAQ


How does the concept of the ChackPack online boutique work?


At ChackPack, you can select your personal flight pack as well as your favorite personal care products and cosmetics up to a 100ml size and simply place them into your shopping cart.

What countries does ChackPack ship to?

ChackPacks delivers to the following countries:

Germany, Belgium, Denmark, France incl. Corsica, Great Britain incl. Northern Ireland, Liechtenstein, Luxemburg, Netherlands, Austria, Finland, Greece, Ireland, Italy, Poland, Portugal, Sweden, Switzerland, Slovakia, Spain, Czech Republic, Hungary, Bulgaria, Estonia, Latvia, Lithuania, Malta, Slovenia, Cyprus.

Can I have my order shipped to an alternative shipping address?

Yes, your billing address and shipping address can be different. You can enter an alternative shipping address during the order process. For instance, you can have your items conveniently shipped to your office or hotel.

What payment methods can I choose from and how do they work?

At ChackPack, you can pay by credit card (Master Card, Visa & American Express) or via PayPal. Returning customers may also be invoiced as early as 30 days after their initial order.

  • By credit card:
    When ordering, enter your valid credit card number, verification number, expiration date, and your name into the appropriate fields. Your credit card will be charged with the order amount right after you submit your order.
     
  • Via PayPal:
    If you would like to use PayPal, you will automatically be forwarded to the PayPal website during the order process. There you can sign in with your login data and confirm the payment, which is then charged to your credit card, auto-transferred, debited or charged via Giropay. If you do not have a PayPal account, simply sign up at the PayPal website.
     
  • Advance payment
    With the advance payment, we will send you our bank details in the bill and deliver the goods after payment.
     
  • Invoicing:
    Returning customers may pay there invoices within 14 days without deduction.

During what period can I return items and how does this work?

You can return items to us within 14 days. Please complete the return form enclosed in your package, place it inside your return package and stick the enclosed return label on the outside of the securely sealed carton. For returns from other EU countrys, please contact us via mail@chackpack.com. Your return is free of charge.

Can I have my flight pack delivered already pre-filled by ChackPack?

You are especially interested in convenience and want to save time? We will happily send your flight pack already fully packed with your favorite items. Select our fill service, determine which items you would like to have included in your flight pack, and ChackPack will ship your ready-to-go flight pack to your home or to an alternative shipping address. With our fill level check, you can find out comfortably and at no extra cost how much more room you have in your flight pack.

How long does it take for my order to get to me?

1. Delivery time Germany:

Inside Germany, your order will be delivered from DHL with consignment tracking to you within 1-3 business days.

Nationwide and relevant regional Holidays delay delivery accordingly.

2. Delivery time international:

Outside of Germany, we deliver with DHL including consignment tracking to the entire EU and to Switzerland. In this case, delivery may take up to 5 business days. When relevant Holidays fall into the delivery period, delivery will be delayed accordingly.

What are the shipping charges? How can I get free shipping?

1. Shipping charges Germany:

Orders of € 35,00 or more are sent to you free of charge within Germany. For orders of less than € 35,00 we will add € 3,85 € for shipping.

2. Shipping charges international:

For shipping to other EU countries and to Switzerland, the following charges apply:

  • Belgium, Denmark, France incl. Corsica, Great Britain incl. Northern Ireland, Luxemburg, Netherlands, Austria, Finland, Greece, Ireland, Italy, Poland, Portugal, Sweden, Switzerland, Slovakia, Spain, Czech Republic, Hungary, Bulgaria, Estonia, Latvia, Lithuania, Malta, Slovenia, Cyprus:
    € 9,90 (free shipping for orders of € 100,00 or more)

Is my personal data protected from misuse?

Yes. We use SSL-encryption for our data transmission so your data will be safe.

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