Payment & Shipping

 

Payment

Payment can be remitted via credit card, PayPal, advance payment or invoice (invoicing is only offered to returning customers no sooner than 30 days after initial order).

(1) Credit Card


Your credit card is charged after completion of the order.

(2) PayPal


You pay the invoice amount via the online payment service PayPal. You must be registered with PayPal or open an account, identify yourself with your access data and confirm the payment instruction to ChackPack (except possibly on guest access). Further information will be supplied during the ordering process.

(3) Advance payment

With the advance payment, we will send you our bank details in the bill and deliver the goods after payment.

(4) Invoice


In this case, the purchase price becomes due for payment the day the delivery is received by the purchaser. If payment is not remitted within 14 days after becoming due, the purchaser is considered to be in default. 

Default charges shall be added at 5 % above the current annual base rate. ChackPack reserves the right to apply a higher default charge. If ChackPack applies a higher default charge, the purchaser has the right to prove that the claimed default damage did not occur or occurred at a significantly lower cost.

 

ChackPack delivers reliably and fast with DHL

  • all deliveries with DHL consignment tracking
  • Ships within 24 hours
  • No shipping charges for orders of € 35,00 or more for deliveries within Germany
  • Delivery to your home or to an alternative delivery address (e.g. hotel, office)
     

Delivery time Germany

Delivery will be made within 1-3 business days. In cases of advance payment, this period begins on the day after initiation of the payment with the remitting bank. In case of COD or invoice purchase, the period begins on the day after acceptance of the order. In both cases the period ends on the sixth day following. If the last day of the delivery period is a Saturday, Sunday or a legal holiday at the place of delivery, the period will end on the next working day.

Delivery time international

Outside of Germany, we deliver to the entire EU, to Switzerland and to Liechtenstein. In this case, delivery will be made within 5 business days. In cases of advance payment, this period begins on the day after initiation of the payment with the remitting bank. In case of COD or invoice purchase, the period begins on the day after acceptance of the order. In both cases the period ends on the tenth day following. If the last day of the delivery period is a Saturday, Sunday or a legal holiday at the place of delivery, the period will end on the next working day.
 

Shipping charges Germany

Orders of € 35,00 or more are sent to you free of charge within Germany. For orders of less than € 35,00 we will add € 3,85 € for shipping.

Shipping charges international

For shipping to other EU countries and to Switzerland or Liechtenstein, the following charges apply (for shipping to Switzerland or Liechtenstein, customs duties may be charged in addition):

  • Belgium, Denmark, France incl. Corsica, Great Britain incl. Northern Ireland, Liechtenstein, Luxemburg, Netherlands, Austria, Finland, Greece, Ireland, Italy, Poland, Portugal, Sweden, Switzerland, Slovakia, Spain, Czech Republic, Hungary, Bulgaria, Estonia, Latvia, Lithuania, Malta, Slovenia, Cyprus:
    € 9,90 (free shipping for orders of € 100,00 or more)
     

Alternative shipping addresses

ChackPack will gladly deliver to alternative shipping addresses. You can have your flight pack filled with your favorite products sent to your office or to your hotel at your travel destination. Simply supply your alternative shipping address in addition to your billing address in the order form.


Returns

You will find all informations about the right of cancelation here: Payment & Shipping

For returns from within Germany, please complete the return form enclosed in your package, place it inside the package and stick the enclosed return label on the firmly sealed carton.

For returns from other EU countrys, please contact us via mail@chackpack.com.

Returns are free of charge.

 

 

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