Cancellation policy


Cancellation Right

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you, or a third party appointed by you who is not the shipper, have/has taken possession of the goods.

In order to exercise your cancellation right, you must inform us (ChackPack GmbH, Bucher Str. 5, 90419 Nürnberg,, Phone: +49(0)911/3506499-0, Fax: +49(0)911/3506499-21) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the appended cancellation form, but this is not a requirement.

To cancel within the specified period, it is sufficient to send the letter of cancellation before the end of the cancellation period.

Censequences of Cancellation

If you cancel this contract, we are obligated to reimburse all payments we have received from you, including shipping charges (except additional costs resulting from your selecting a different shipping method other than the standard, least expensive shipping method we offer), without delay, and no later than 14 days from the day we received your notice of cancellation. We will use the same payment method for this reimbursement that you used for the initial transaction, provided you have not spedifically requested other arrangments; in no case will you incur any fees resulting from this reimbursement. We have the right to refuse reimbursement until we have received the returned goods or until you submit proof that you have sent the goods back to us, whichever comes first. You are obligated to return the goods without delay and no later than 14 days from the day you inform us of your cancellation of this contract. Sending the goods before the end of the 14-day period is sufficient.

We bear the costs of returning the goods.

You only have to pay for possible loss of value of the goods if this loss of value is due to your handling of the items in a way that is not necessary to check their properties, characteristics or functionality.

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